{"id":20,"date":"2026-09-13T10:49:47","date_gmt":"2026-09-13T10:49:47","guid":{"rendered":"https:\/\/mibangvolt.com\/support\/"},"modified":"2026-10-21T04:41:08","modified_gmt":"2026-10-21T04:41:08","slug":"support","status":"publish","type":"page","link":"https:\/\/mibangvolt.com\/pl\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style>\n  .mb-support-wrap {\n    max-width: 1200px;\n    margin: 20px auto 60px;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif;\n    color: #222;\n  }\n  .mb-sec-title {\n    font-size: 22px;\n    font-weight: 700;\n    margin: 40px 0 16px;\n    padding-bottom: 10px;\n    border-bottom: 2px solid #f0f0f0;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .mb-sec-title span {\n    display: inline-block;\n    width: 5px;\n    height: 22px;\n    background: #D91E18;\n    border-radius: 2px;\n  }\n  .mb-sub-desc {\n    color: #555;\n    font-size: 14.5px;\n    line-height: 1.6;\n    margin-bottom: 24px;\n  }\n  \/* 1. \u9876\u90e8\u8054\u7cfb\u5361\u7247 *\/\n  .mb-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));\n    gap: 20px;\n  }\n  .mb-contact-card {\n    background: #fff;\n    border: 1px solid #e5e7eb;\n    border-radius: 10px;\n    padding: 24px;\n    box-shadow: 0 2px 8px rgba(0,0,0,0.03);\n    display: flex;\n    flex-direction: column;\n    justify-content: space-between;\n  }\n  .mb-contact-card h3 {\n    margin: 0 0 8px;\n    font-size: 18px;\n    font-weight: 700;\n  }\n  .mb-contact-card p {\n    font-size: 13.5px;\n    color: #666;\n    line-height: 1.5;\n    margin: 0 0 18px;\n  }\n  .mb-btn {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    padding: 12px 18px;\n    border-radius: 6px;\n    font-weight: 600;\n    font-size: 14px;\n    text-decoration: none !important;\n    color: #fff !important;\n    transition: opacity 0.2s;\n  }\n  .mb-btn:hover { opacity: 0.9; }\n  .mb-btn-wa { background: #128C7E; }\n  .mb-btn-tg { background: #0077B5; }\n  .mb-btn-em { background: #D91E18; }\n\n  \/* 2. \u5b89\u5168\u6307\u53574\u5bab\u683c *\/\n  .mb-safety-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\n    gap: 16px;\n  }\n  .mb-safety-box {\n    background: #FFF9F9;\n    border: 1px solid #F5D0D0;\n    border-left: 4px solid #D91E18;\n    border-radius: 8px;\n    padding: 18px;\n  }\n  .mb-safety-box h4 {\n    margin: 0 0 8px;\n    font-size: 15.5px;\n    color: #B91C1C;\n    font-weight: 700;\n  }\n  .mb-safety-box p {\n    margin: 0;\n    font-size: 13.5px;\n    color: #444;\n    line-height: 1.55;\n  }\n\n  \/* 3. 12\u4e2a\u6708\u8d28\u4fdd\u6d41\u7a0b\u4e0e\u9000\u6362\u653f\u7b56\u6846 *\/\n  .mb-warranty-steps {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n  }\n  .mb-step-card {\n    background: #F8FAFC;\n    border: 1px solid #E2E8F0;\n    border-radius: 8px;\n    padding: 20px;\n    position: relative;\n  }\n  .mb-step-num {\n    display: inline-block;\n    background: #0B4F9F;\n    color: #fff;\n    font-size: 12px;\n    font-weight: 700;\n    padding: 3px 9px;\n    border-radius: 4px;\n    margin-bottom: 10px;\n  }\n  .mb-step-card h4 {\n    margin: 0 0 6px;\n    font-size: 15px;\n    font-weight: 700;\n  }\n  .mb-step-card p {\n    margin: 0;\n    font-size: 13px;\n    color: #555;\n    line-height: 1.5;\n  }\n  .mb-policy-box {\n    margin-top: 18px;\n    background: #F8FAFC;\n    border: 1px solid #DCE4F0;\n    border-left: 4px solid #0B4F9F;\n    border-radius: 8px;\n    padding: 20px 24px;\n  }\n  .mb-policy-box h4 {\n    margin: 0 0 10px;\n    font-size: 16px;\n    color: #0B4F9F;\n    font-weight: 700;\n  }\n  .mb-policy-box p {\n    margin: 0 0 10px;\n    font-size: 13.5px;\n    color: #444;\n    line-height: 1.6;\n  }\n  .mb-policy-box p:last-child {\n    margin-bottom: 0;\n  }\n\n  \/* 4. \u89c4\u683c\u4e66\u4e0e\u8ba4\u8bc1\u6a21\u5757 *\/\n  .mb-doc-banner {\n    background: #F3F6FA;\n    border: 1px solid #DCE4F0;\n    border-radius: 10px;\n    padding: 24px;\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    justify-content: space-between;\n    gap: 20px;\n  }\n  .mb-doc-tags span {\n    display: inline-block;\n    background: #fff;\n    border: 1px solid #cbd5e1;\n    padding: 5px 12px;\n    border-radius: 20px;\n    font-size: 12.5px;\n    font-weight: 600;\n    margin: 4px 6px 4px 0;\n    color: #334155;\n  }\n\n  \/* 5. FAQ \u624b\u98ce\u7434 *\/\n  .mb-faq-item {\n    border: 1px solid #e5e7eb;\n    border-radius: 8px;\n    margin-bottom: 12px;\n    background: #fff;\n    overflow: hidden;\n  }\n  .mb-faq-item summary {\n    padding: 16px 20px;\n    font-weight: 600;\n    font-size: 15px;\n    cursor: pointer;\n    list-style: none;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n  }\n  .mb-faq-item summary::-webkit-details-marker { display: none; }\n  .mb-faq-item summary::after {\n    content: \"+\";\n    font-size: 20px;\n    color: #D91E18;\n    font-weight: bold;\n  }\n  .mb-faq-item[open] summary::after { content: \"\u2212\"; }\n  .mb-faq-item[open] summary {\n    border-bottom: 1px solid #f0f0f0;\n    background: #fafafa;\n  }\n  .mb-faq-body {\n    padding: 16px 20px;\n    font-size: 14px;\n    color: #555;\n    line-height: 1.6;\n  }\n<\/style>\n\n<div class=\"mb-support-wrap\">\n  <!-- \u6a21\u57571\uff1a\u5feb\u901f\u8054\u7cfb\u901a\u9053 -->\n  <div class=\"mb-sec-title\" style=\"margin-top:0;\"><span><\/span>Direct Technical &#038; Order Support<\/div>\n  <p class=\"mb-sub-desc\">\n    For battery selection advice, please provide your target voltage, capacity, continuous discharge current, and application. For existing orders, please include your order number for priority handling\n  <\/p>\n  <div class=\"mb-contact-grid\">\n    <div class=\"mb-contact-card\">\n      <div>\n        <h3>WhatsApp Engineer Support<\/h3>\n        <p>Instant support for cell specs, custom battery pack consultation, and urgent order updates<br><strong>Response time:<\/strong> Within 1\u20134 hours (during our working hours)<\/p>\n      <\/div>\n      <a class=\"mb-btn mb-btn-wa\" href=\"https:\/\/wa.me\/85292754930\" target=\"_blank\" rel=\"noopener\">WhatsApp: +852 92754930 \u2197<\/a>\n    <\/div>\n    <div class=\"mb-contact-card\">\n      <div>\n        <h3>Telegram Technical Desk<\/h3>\n        <p>Direct messaging for DIY pack builders, FPV drone enthusiasts, and international buyers<br><strong>Response time:<\/strong> Within 1\u20134 hours (during our working hours)<\/p>\n      <\/div>\n      <a class=\"mb-btn mb-btn-tg\" href=\"https:\/\/t.me\/+85292754930\" target=\"_blank\" rel=\"noopener\">Telegram: +852 92754930 \u2197<\/a>\n    <\/div>\n    <div class=\"mb-contact-card\">\n      <div>\n        <h3>Email &#038; After-Sales Ticket<\/h3>\n        <p>Formal BOM quotes, datasheets, invoice requests, and 12-month warranty claims<br><strong>Response time:<\/strong> Within 12\u201324 hours (during our working hours)<\/p>\n      <\/div>\n      <a class=\"mb-btn mb-btn-em\" href=\"mailto:sales@mibangvolt.com\">Email: sales@mibangvolt.com<\/a>\n    <\/div>\n  <\/div>\n\n  <!-- \u6a21\u57572\uff1a\u9502\u7535\u6c60\u5b89\u5168\u4f7f\u7528\u4e0e\u5b58\u50a8\u6307\u5357 -->\n  <div class=\"mb-sec-title\"><span><\/span>Lithium Battery Safety &#038; Handling Guidelines<\/div>\n  <div class=\"mb-safety-grid\">\n    <div class=\"mb-safety-box\">\n      <h4>1. Charging &#038; BMS Protection<\/h4>\n      <p>Always use a dedicated lithium-ion or LiFePO4 smart charger. Never overcharge (max 4.20V for NCM\/NCA, 3.65V for LiFePO4) or over-discharge cells without a certified BMS<\/p>\n    <\/div>\n    <div class=\"mb-safety-box\">\n      <h4>2. Physical &#038; Thermal Safety<\/h4>\n      <p>Never short-circuit positive and negative terminals. Do not crush, puncture, incinerate, or expose cells to temperatures above 60\u00b0C or conductive metal objects<\/p>\n    <\/div>\n    <div class=\"mb-safety-box\">\n      <h4>3. Pack Assembly &#038; Spot Welding<\/h4>\n      <p>Multi-cell battery packs must be assembled by qualified personnel using proper insulation rings, fish paper, and pulse spot welding. Never solder directly onto bare cell terminals<\/p>\n    <\/div>\n    <div class=\"mb-safety-box\">\n      <h4>4. Long-Term Storage<\/h4>\n      <p>Store cells at 40%\u201350% state of charge (approx. 3.6V\u20133.7V for Li-ion) in a cool, dry environment (10\u00b0C\u201325\u00b0C). Check voltage every 3\u20136 months to prevent deep discharge<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- \u6a21\u57573\uff1a12\u4e2a\u6708\u8d28\u4fdd\u7406\u8d54\u6d41\u7a0b + 30\u5929\u9000\u6362\u4e0e1\u5e74\u6709\u9650\u8d28\u4fdd\u6761\u6b3e -->\n  <div class=\"mb-sec-title\"><span><\/span>12-Month Quality Warranty Claim Process<\/div>\n  <div class=\"mb-warranty-steps\">\n    <div class=\"mb-step-card\">\n      <div class=\"mb-step-num\">STEP 01<\/div>\n      <h4>Inspect Upon Arrival<\/h4>\n      <p>Measure open-circuit voltage and internal resistance within 7 days of delivery before spot welding or soldering<\/p>\n    <\/div>\n    <div class=\"mb-step-card\">\n      <div class=\"mb-step-num\">STEP 02<\/div>\n      <h4>Submit Test Proof<\/h4>\n      <p>Send your Order ID, batch code photos, and multimeter\/tester readings via WhatsApp or Email<\/p>\n    <\/div>\n    <div class=\"mb-step-card\">\n      <div class=\"mb-step-num\">STEP 03<\/div>\n      <h4>Engineer Verification<\/h4>\n      <p>Our QC team will cross-check your lot traceable inspection records within 24 business hours<\/p>\n    <\/div>\n    <div class=\"mb-step-card\">\n      <div class=\"mb-step-num\">STEP 04<\/div>\n      <h4>Free Replacement \/ Refund<\/h4>\n      <p>Confirmed defective cells or packs under normal use are eligible for free replacement or refund<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- \u65b0\u589e\uff1a30\u5929\u9000\u6362\u4e0e1\u5e74\u6709\u9650\u8d28\u4fdd\u653f\u7b56\u8bf4\u660e\u6846 -->\n  <div class=\"mb-policy-box\">\n    <h4>30-Day Returns &amp; 1-Year Limited Warranty<\/h4>\n    <p>MIBANG-branded products are backed by a 30-day return policy and a 1-year limited warranty, subject to applicable exclusions<\/p>\n    <p>For individual battery cells, Dead on Arrival (DOA) or internal resistance (IR) mismatch claims must be submitted within 7 days of delivery, before any spot welding. Warranty coverage does not apply once the cells have been spot-welded<\/p>\n    <p>For full details, please refer to our <a href=\"\/returns-refunds\/\" style=\"color:#D91E18; font-weight:700; text-decoration:underline;\">Returns &amp; Refunds Policy<\/a><\/p>\n  <\/div>\n\n  <!-- \u6a21\u57574\uff1a\u89c4\u683c\u4e66\u4e0e\u8ba4\u8bc1\u6587\u4ef6\u4e2d\u5fc3 -->\n  <div class=\"mb-sec-title\"><span><\/span>Datasheets &#038; Compliance Certifications<\/div>\n  <div class=\"mb-doc-banner\">\n    <div style=\"max-width: 720px;\">\n      <h3 style=\"margin:0 0 8px; font-size:17px;\">Need Official Cell Datasheets, UN38.3, or MSDS Reports?<\/h3>\n      <p style=\"margin:0 0 12px; font-size:13.5px; color:#555;\">We provide factory-original technical specifications, discharge curve charts, and air\/sea transport compliance documents for all stocked models<\/p>\n      <div class=\"mb-doc-tags\">\n        <span>Ampace JP40 \/ JP50<\/span>\n        <span>Molicel P45B \/ P50B \/ P42A<\/span>\n        <span>EVE 25P \/ 50E \/ 50PL<\/span>\n        <span>Samsung 40T<\/span>\n        <span>UN38.3 &#038; MSDS<\/span>\n      <\/div>\n    <\/div>\n    <div>\n      <a class=\"mb-btn mb-btn-em\" href=\"https:\/\/wa.me\/85292754930?text=Hello,%20I%20would%20like%20to%20request%20the%20Datasheet%20\/%20UN38.3%20for%20model:\" target=\"_blank\" rel=\"noopener\">Request PDF Document \u2192<\/a>\n    <\/div>\n  <\/div>\n\n  <!-- \u6a21\u57575\uff1a\u9ad8\u9891\u6280\u672f\u4e0e\u552e\u540e FAQ -->\n  <div class=\"mb-sec-title\"><span><\/span>Frequently Asked Questions<\/div>\n  <details class=\"mb-faq-item\" open>\n    <summary>Are your cells 100% authentic Grade-A cells with matched internal resistance?<\/summary>\n    <div class=\"mb-faq-body\">\n      Yes. Every batch is sourced directly from original manufacturers (Ampace, Molicel, EVE, Samsung) and undergoes batch-tested voltage and AC internal resistance (IR) sorting before shipment to ensure high consistency for pack building\n    <\/div>\n  <\/details>\n  <details class=\"mb-faq-item\">\n    <summary>How are lithium batteries shipped and how long does delivery take?<\/summary>\n    <div class=\"mb-faq-body\">\n      All batteries are packed in compliance with DG (Dangerous Goods) regulations. Air freight typically takes 11\u201315 business days, while sea freight for bulk\/heavy battery packs takes 40\u201345 days. You can track your package anytime on our <a href=\"\/track-order\/\" style=\"color:#D91E18; font-weight:600;\">Track Order<\/a> page\n    <\/div>\n  <\/details>\n  <details class=\"mb-faq-item\">\n    <summary>What is covered under the 12-Month Quality Support warranty?<\/summary>\n    <div class=\"mb-faq-body\">\n      Our 12-month warranty covers dead-on-arrival (DOA) cells, abnormal voltage drop prior to assembly, capacity below rated datasheet minimums, and BMS failure under normal operating conditions. Cells damaged by short-circuiting, direct soldering, over-discharging without BMS, or physical modification are not covered\n    <\/div>\n  <\/details>\n  <details class=\"mb-faq-item\">\n    <summary>Can you customize battery packs (2S\u201320S) or spot-weld nickel tabs?<\/summary>\n    <div class=\"mb-faq-body\">\n      Absolutely. We offer spot-welded nickel tabs, custom S\/P configurations, XT60\/XT90 connectors, and full OEM\/ODM battery pack assembly. Visit our <a href=\"\/wholesale\/\" style=\"color:#D91E18; font-weight:600;\">Wholesale &#038; Custom Quote<\/a> page to submit your specifications\n    <\/div>\n  <\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Direct Technical &#038; Order Support For battery selection advice, please provide your target voltage, capacity, continuous discharge current, and application. For existing orders, please include your order number for priority handling WhatsApp Engineer Support Instant support for cell specs, custom battery pack consultation, and urgent order updatesResponse time: Within 1\u20134 hours (during our working hours) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":7,"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":1577,"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/pages\/20\/revisions\/1577"}],"wp:attachment":[{"href":"https:\/\/mibangvolt.com\/pl\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}