Privacy Policy

Last Updated: October 8, 2026

Company: Dongguan Mibang New Energy Co., Ltd.
Brand: MIBANG POWER
Website: [https://www.mibangvolt.com]
Email: [sales@mibangvolt.com]
Business Address: [Building 5, Min-Hong Industrial Zone, Qingxi Town, Dongguan City, Guangdong Province, China]

1. Introduction

Welcome to MIBANG POWER, operated by Dongguan Mibang New Energy Co., Ltd. (“Company,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our products, request a quotation, or communicate with us.

We specialize in lithium batteries, LiFePO4 energy storage batteries, lithium-ion battery cells, battery packs, and related accessories.

Our products are supplied from China to international customers through various shipping methods, including air, sea, and land transportation, subject to applicable shipping and regulatory requirements.

By using our website, you acknowledge that you have been provided with this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Personal and Contact Information

Full name
Email address
Telephone number
Billing and shipping addresses
Country or region
Company name and business contact information

2.2 Order and Transaction Information

Products purchased or requested
Order numbers and transaction records
Payment status and payment method
Billing information
Shipping and delivery details
Purchase history
Refund and customer service records

2.3 Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and website interactions
Referral sources
Cookies and similar tracking technologies

2.4 Customer Communications

When you contact us through email, WhatsApp, website chat, or contact forms, we may retain relevant communication records to respond to inquiries and provide customer support.

2.5 Information Required for International Shipping

For international orders, we may collect additional information reasonably necessary for customs clearance, import procedures, transportation, and regulatory compliance.

We only request identity or customs-related documentation when necessary and permitted by applicable law.

3. How We Use Your Information

We collect and process personal information for the following purposes:

Processing and fulfilling customer orders
Confirming payments and managing transactions
Arranging international shipping and delivery
Preparing customs and transportation documentation
Providing quotations and product information
Responding to customer inquiries
Handling refunds, complaints, and after-sales support
Improving website performance and user experience
Preventing fraud and unauthorized transactions
Complying with applicable laws and regulations
Sending promotional communications when permitted by law

We do not use personal information for purposes incompatible with those described in this policy unless we have a lawful basis to do so.

4. Legal Basis for Processing Personal Information

Where the EU General Data Protection Regulation (GDPR), UK GDPR, or similar laws apply, we process personal information under one or more of the following legal bases:

Contractual Necessity: To process purchases, deliver orders, and provide requested services.

Legal Obligations: To comply with taxation, customs, import/export, accounting, and other applicable legal requirements.

Legitimate Interests: To manage customer relationships, maintain website security, prevent fraud, and improve our services, where those interests are not overridden by your rights.

Consent: Where required, for marketing communications, optional cookies, or other activities requiring your permission.

You may withdraw consent at any time where consent is the applicable legal basis.

5. Payment Processing and Security

Our website may offer payment methods such as PayPal, credit and debit cards, and supported digital wallets, including Apple Pay and Google Pay.

Payments are processed through the payment service providers available at checkout.

Depending on the payment method, payment information may be collected and processed directly by the relevant payment provider.

We may receive limited transaction information, including payment confirmation, transaction identifiers, billing details, and refund or dispute information.

We do not require customers to provide complete payment card details through ordinary email or website chat.

Payment service providers maintain their own privacy policies and security practices. Customers are encouraged to review those policies before completing a transaction.

6. International Shipping, Customs, and Logistics

Our lithium battery products are primarily shipped from China to customers worldwide.

Depending on product specifications, shipment quantities, destination countries, and applicable regulations, shipments may be arranged through:

Air freight
Sea freight
Road and other land transportation
International freight forwarding services
Local delivery and courier services

Lithium batteries may be subject to special transportation, dangerous goods, customs, and import/export requirements.

To fulfill international orders, we may share necessary information with authorized third parties, including:

Shipping companies and freight forwarders
Customs brokers and clearance agents
Port and transportation operators
Local delivery companies
Logistics service providers
Government or customs authorities where legally required

Shared information may include recipient names, delivery addresses, telephone numbers, order details, product descriptions, shipment tracking information, and other documents reasonably required for lawful transportation or customs clearance.

We limit such disclosures to information reasonably necessary for shipping, delivery, customs processing, regulatory compliance, and related services.

The use of a particular shipping method is subject to applicable transportation regulations and carrier acceptance requirements.

7. Sharing Personal Information with Third Parties

We may disclose personal information to trusted third-party service providers when reasonably necessary to operate our business.

These may include:

Payment Providers: To process payments, refunds, and payment disputes.

Shipping and Logistics Partners: To arrange transportation, customs clearance, and delivery.

Website Hosting and IT Providers: To maintain website functionality, hosting, security, and technical support.

Customer Communication Services: To communicate with customers through email, WhatsApp, or online chat.

Analytics and Marketing Providers: To measure website performance or deliver advertising, where enabled and permitted by law.

Professional Advisers and Authorities: Where necessary for legal compliance, accounting, security, or the protection of legal rights.

We do not sell customer contact lists for monetary compensation.

Certain advertising or tracking activities may qualify as a “sale” or “sharing” of personal information under applicable privacy laws, even without monetary payment. Where such laws apply, we will provide the required notices and opt-out mechanisms.

We require service providers acting on our behalf to handle personal information in accordance with applicable contractual and legal requirements.

8. International Data Transfers

Our company is based in China and serves customers in multiple countries.

Your personal information may be processed or accessed in China, your delivery country, and other locations where our service providers operate.

These transfers may be necessary for processing orders, communicating with customers, providing payment services, arranging international logistics, and delivering products.

Where applicable data protection laws require specific safeguards for international transfers, we will use an appropriate lawful transfer mechanism.

You may contact us for information regarding safeguards applicable to your personal information.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain shopping cart functionality
Remember customer preferences
Support secure checkout and account access
Analyze website performance
Improve website functionality
Measure advertising performance, where enabled

Strictly necessary cookies may be used to provide essential website features.

Where required by applicable law, we request consent before enabling optional analytics, advertising, or other non-essential tracking technologies.

You can manage your cookie preferences through our cookie settings, where available, or through your browser controls.

Disabling certain cookies may affect website functionality.

For further information, please contact us or consult any separate Cookie Policy published on our website.

10. Marketing Communications

We may contact customers about products, quotations, order updates, and customer service matters.

Promotional emails or marketing messages will be sent only when permitted under applicable law.

You may unsubscribe from marketing communications by using the unsubscribe option provided in applicable messages or contacting us directly.

Opting out of marketing does not prevent us from sending necessary transactional messages concerning your orders.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of information and its purpose.

Order, payment, shipping, and customs records: Retained for the period required by applicable accounting, taxation, customs, and other legal obligations.
Customer service communications: Retained as reasonably necessary to address inquiries, warranty matters, complaints, and disputes.
Account information: Retained while an account remains active or as otherwise necessary for legitimate business and legal purposes.
Marketing information: Retained until consent is withdrawn, an opt-out is received, or the information is no longer required for the relevant purpose.
Technical and analytics information: Retained according to the purpose of collection, applicable cookie settings, and relevant provider retention periods.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is legally required or permitted.

12. Data Security

We use appropriate technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Such measures may include secure website connections, access controls, account authentication, and security practices appropriate to the information being processed.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized account activity.

13. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request restrictions on certain processing activities
Object to certain uses of your information
Request data portability where applicable
Withdraw consent where processing is based on consent
Opt out of certain direct marketing or targeted advertising activities
Request information about certain disclosures of personal information

Residents of certain jurisdictions, including the European Economic Area, United Kingdom, and U.S. states with applicable privacy laws, may have additional statutory rights.

Where applicable, these may include rights concerning automated decision-making, sale or sharing of personal information, and non-discriminatory treatment when exercising privacy rights.

To exercise your rights, please contact:

Email: [Your Privacy Contact Email]

We may request information reasonably necessary to verify your identity before processing certain requests.

We will respond within the time limits required by applicable law.

You may also have the right to lodge a complaint with a competent data protection authority.

14. Children’s Privacy

Our website and products are not directed toward children under the age of 18.

We do not knowingly collect personal information directly from children for marketing purposes.

If we become aware that we have collected children’s personal information in violation of applicable law, we will take appropriate steps to delete it or otherwise comply with legal requirements.